Tools

GEOVIA Maintenance and Support

GEOVIA Maintenance and Support

Investing in Dassault Systèmes’ GEOVIA Maintenance and Support Program ensures you are up-to-date with all of the latest GEOVIA product enhancements and releases. In addition to complimentary software updates, the Program provides members with comprehensive, high-quality resources to help accomplish tasks, easily and efficiently, and ensures your investment is protected.

Dassault Systèmes considers the relationship with our valued customers as an ongoing partnership, through which we listen to your concerns to help provide lasting service and value to achieve maximum benefit from your GEOVIA investment. A Dassault Systèmes GEOVIA Maintenance and Support subscription plays an important role in ensuring your operation remains as productive as it can be, both today and into the future. As a member of Dassault Systèmes’ GEOVIA Maintenance and Support Program, you benefit from regular critical updates and enhancements to ensure your GEOVIA software is current and functions optimally with the latest GEOVIA innovations.

As a Maintenance and Support member, access GEOVIA’s industry-leading Technical Support when you need it, provided by your local GEOVIA Center of Excellence 24/5, or available 24/7 online. The Support website, available to you as a maintained customer, also houses a wealth of reference materials, tools, and user communities to help you maximize proficiency with your software.

For more information, download the GEOVIA Maintenance and Support Brochure or read the Highlights that only Maintenance and Support members receive.

Benefits include:

Online Access for Tracking of Support Requests

Access to GEOVIA’s industry-leading Technical Support. Our 24/7 online access allows you to work smarter and be more productive with GEOVIA products whenever and wherever you need. Directly submit a Support Ticket to our dedicated Support Desk for speedy assistance with your software use. Easily track the status of your request or view past requests through the “Support Tickets” menu..

Product Updates, Downloads and Tips & Tricks

 

Find all the latest product information – right at your fingertips! Whether you have the latest version or need information on previous product versions, license utilities, tutorials or product help, we have the information you need to get the most from your investment.

Knowledge Base Library

Expand your software expertise. Peruse over 300 resolved customer Support issues. With content continuously updated, expanded and refined, you will always have access to the most recent information.

Discussion Forums

 

Engage in discussions with your peers and GEOVIAexperts to find answers to your questions, share information and learn from other users.

Training and Learning Resources

 

Browse through the extensive library of webinars, videos and articles on a variety of software-related mining topics ranging from geology, optimization, planning, scheduling, and more.

Get Involved with Product Enhancements

 

Help us help you become a more efficient and effective mining professional. Get involved through our: User Research & Early Release Programs; Regional Community Conferences; Product Forums; and Enhancement Requests.

GEOVIA Support

Support Inquiries

For questions or assistance with GEOVIA Support, please email Support.NewRequest@3ds.com